Insights

Insights and practical guides to improve support, leverage AI, and scale smarter as a SaaS business.

Customer Support on a Shoestring: How Small SaaS Startups Can Still Delight Users

2025-05-20 · 4 min read

Smart, scalable customer support strategies for early-stage SaaS founders who don’t have the budget (or time) to hire a dedicated team yet.

How to Reduce Support Ticket Volume Without Hiring More Agents

2025-04-24 · 3 min read

Tired of drowning in support tickets as your SaaS scales? Here’s how to cut down on volume without expanding your team — with smart systems, automation, and self-service.

What We Learned from Zendesk Relate 2025: The Rise of Agentic AI and the Future of Customer Experience

2025-05-07 · 5 min read

A deep dive into the biggest announcements from Zendesk Relate 2025, including the new Resolution Platform, Copilot enhancements, and AI Insights Hub.