Our Services
Practical consulting for SaaS companies—optimising support, integrating AI, and scaling smart systems.
Support Optimization
We streamline your support workflows and setup your tools to improve efficiency and customer experience. Services include:
- Configuring your support tooling to meet your needs
- Reducing ticket volume through self-service, automation, and better workflows
- Improving CSAT and response times with intelligent routing and system tuning
- Designing scalable processes as you grow
We’ll help you build a support system that works for your team and your customers.
Learn MoreAI Integration
We help you use AI to reduce manual effort, improve customer experience and provide out of hours support.
- Implement AI for auto-tagging, triage, and suggested replies
- Design AI chat workflows that reduce first-response time
- Train your team on safe and compliant AI use (no hallucinations, no headaches)
All AI setups are practical, auditable, and tailored to your tool stack.
Learn MoreSystem Integration and Automation
Get the most out of your tools and data by integrating your systems and automating workflows.
- Automate ticket updates, onboarding flows, and feedback loops
- Connect CRM, support, and internal systems for seamless handoffs and sharing of data and insights
- Reduce friction, increase speed, and cut repetitive tasks across teams
We’ll map your workflows and automate what matters most.
Learn MoreSaaS Stack Setup & Advice
Need to choose or reconfigure your support and CX stack? We’ll help you design it from the ground up.
- Tool selection for CRM, helpdesk, docs, chat, onboarding, and analytics
- Initial setup or full system migration from your old tools
- Playbooks and SOPs to help your team adopt systems fast
Build the right toolchain from day one—or untangle a messy one the right way.
Learn MoreGDPR & Support Compliance
We ensure your customer data and workflows meet UK and EU legal standards—without blocking innovation.
- Review and adjust support tool data handling & permissions
- Create clear, internal GDPR policies for SaaS teams
- Run compliance audits across ticketing, CRM, and automation layers
Stay compliant, build trust, and reduce risk across your support and success teams.
Learn MoreTraining & Playbooks
Stay ahead with expert guidance as your SaaS team scales.
- Monthly or quarterly support ops reviews
- Team training on tools, process, and practical AI use
- Slack/email check-ins to keep your CX engine moving forward
Ideal for fast-moving startups who want an expert in their corner without hiring full-time.
Learn MoreOutsourced Support
Outsource your support with a full or part time GweldTech support agent.
- Dedicated or shared agent for livechat and phone support
- Weekend and 24/7 support options available
- Hours can be adjusted to cater for seasonal trends
Ideal for companies that want to scale their support without the overhead of hiring full-time.
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