GDPR & Support Compliance
Ensure your support systems and processes comply with UK and EU data protection laws—without slowing down your service.
Data protection isn’t just a legal requirement—it’s a trust signal. And when your support stack handles sensitive customer info, you need to get it right.
We help SaaS companies align their support tools and workflows with GDPR, while keeping operations fast and flexible.
From permission audits to role-based access, we tighten your setup and give you confidence that your CX team is compliant and accountable.
What We Offer
- 🔍 GDPR audits across your support tools and data flows
- 🔐 Access and permission design based on roles and needs
- 📝 Policy creation for internal use and documentation
- 📊 Compliance training for support and CX teams
How It Works
- 📋 Tool and data workflow mapping
- 🔧 Configuration and permission hardening
- 📚 Policy writing and documentation
- 🧑🏫 Team training and ongoing compliance checks
Case Study: GDPR Cleanup for a Product-Led SaaS
A product-led SaaS team discovered gaps in their support tool compliance. We helped them clean house—without disrupting workflows.
- 🔐 Locked down and audited access to data from agents and 3rd parties
- 📁 Created policies and process for subject access requests
- 🧑🏫 Trained 18 team members on compliant ticket handling including redacting sensitive information and anonymising tickets
With clear policies and tool updates, the company passed audit readiness and reinforced customer trust.