Outsourced Support
Scale your customer support with our flexible outsourced solutions, offering both shared and dedicated agents to meet your business needs.
Managing customer support in-house can be resource-intensive and may divert focus from your core business activities. Our outsourced support services provide a cost-effective and scalable solution, ensuring your customers receive top-notch assistance without the overhead.
Whether you require a shared agent for predictable interaction volumes or a dedicated agent for more personalized support, we have plans tailored to your requirements. Our agents are trained to represent your brand seamlessly across various channels.
What We Offer
- 📞 Multi-channel support: email, phone, live chat, and social media
- 👥 Shared agents for cost-effective support during predictable volumes
- 🧑💼 Dedicated agents for personalized, full-time support
- ⏰ 24/7 coverage options, including weekends and holidays
- 📊 Access to support analytics and performance dashboards
How It Works
- 📝 Initial consultation to understand your support needs
- 🔍 Selection of appropriate support plan (shared or dedicated)
- 🎓 Agent training to align with your brand and processes
- 🚀 Go-live with continuous monitoring and quality assurance
- 📈 Regular reporting and strategy sessions to optimize support
Pricing Options
Shared Agent
From £1,200/month
- Set number of hours per week, Monday to Friday
- Support via email, live chat, phone, and socials
- Ideal for startups and predictable volumes
Dedicated Agent
From £2,200/month
- 8 hours per day, 5 days a week
- Support across all your customer channels
- Tailored workflows, brand alignment, and full customisation
In-House vs GweldTech Comparison
| Cost Element | In-House Hire | GweldTech Outsourced |
|---|---|---|
| Hiring Costs | £2,500 (one-time) | Included |
| Salary (Monthly) | £2,000+ | Included |
| Ongoing Employment Costs | £400–£600/month | Included |
| Equipment Setup | £750 (one-time) | Included |
| Licensing & SaaS Tools | £100/month | Included |
Hiring in-house sounds simple, but when you factor in salary, hiring costs, training time, and equipment — the true monthly cost quickly rises to around £2,870 per agent.
Outsourcing with GweldTech delivers expert support at a predictable fixed rate of £2,200/month — saving you roughly £670/month and reducing operational stress. Plus, you scale faster, with a dedicated team that's ready to go.
Need a tailored quote?
Every business is unique. We’ll work with you to create a flexible support package that fits your needs perfectly.
Book a Consultation