Training & Playbooks
Equip your CX and support teams with expert-led training, playbooks, and ongoing advisory to scale confidently.
As your SaaS team grows, process gaps and knowledge silos slow everything down. Without clear guidance and practical know-how, even the best tools fall flat.
We offer training and advisory support designed for real-world teams. From tooling deep-dives to support playbooks, we help your people work smarter, not harder.
Our goal is to build your in-house muscle so you don’t have to rely on us forever. You’ll get practical guidance, repeatable systems, and scalable habits that stick.
What We Offer
- 📚 Tool training for Intercom, Zendesk, Freshdesk, and others
- 🧾 Playbooks and SOPs for consistent support delivery
- 📈 Ops reviews to track what's working and what’s not
- 🧑💻 Ongoing Slack/email check-ins for fast support
How It Works
- 🎯 Alignment call to assess current gaps and goals
- 📘 Training sessions or async resources delivery
- 🧪 Implementation support and feedback loops
- 📆 Optional recurring advisory sessions